Return and Warranty Policies

Returns and Warranty Information

Return and Warranty Policies

Returns:

Since we constantly strive to keep our prices as low as possible while offering quality merchandise, we must impose certain restrictions on return items. Be assured that any item found to be defective (see warranty info), damaged in shipping, or an item different from that which was ordered, will certainly be replaced at our expense. We must be notified by e-mail within two weeks of ship date of merchandise that the defect, damage or error exists. Due to the large degree of junk e-mail received, the e-mail subject line should be "WPO Return Authorization Request". If you find you must return an item for another reason, please be aware of the following restrictions:

No return will be accepted without a return authorization number. e-mail for your number using "WPO Return Authorization Request" as the subject line. Include your order ID or invoice number, the name the order was billed to, and reason for return.
Item must be returned to the following address unless Waterbed Parts Online responds to your e-mail return request with another address. Do not return to other addresses that may be on the shipping label or your credit will be delayed, and extra shipping charges may be incurred.

Waterbed Parts Online
843 Cypress Pkwy., #411
Kissimmee, FL
34759
Return must be made within 30 days of ship date
Copy of our invoice must be included in the package
Item must be unused, unwashed, and in original packaging. Water mattresses are shipped vacuum packed. This vacuum must be intact, with no water having been put in mattress
A 20% handling fee will be charged on all returned items to cover our cost of original shipping, reboxing, restocking, and paperwork
Sorry, we cannot accept returns of the following items
- Mattresses, or bedding for round beds
- Custom made items
- Bridal satin comforters, and accessories
- Padded rails
Package should be sent freight prepaid. All packages sent freight COD will be returned to sender at sender's expense.
Returns must be made using UPS or Fed Ex only. UPS and Fed Ex provide proof of delivery assuring you that we have received your return. We cannot issue credit if we do not receive the item.
An item will be considered a return, even if another item has been purchased

Warranties:

Warranties on the products we sell are manufacturer's warranties, not store warranties, although on the rare occasion that you encounter a defect in a product we have sold you, we will try to assist you in handling the warranty properly. Please keep your original store receipt for proof of purchase of a particular item. Warranties cannot be handled without it. Credit card receipt is not adequate. It is not our responsibility to locate copies of your receipt. If the item is a mattress, defects are generally seam, corner, or valve leaks. Leaks in the body of the mattress are considered accidental punctures, and can be repaired with a patch kit. If you experience a leak in your mattress, it will be necessary for you to locate the source of the leak. Once located, if you suspect the leak to be a defect, you can either contact the manufacturer, or contact us, to get a replacement for you, and help you through the return procedure. No refunds will be issued for bedding damaged due to improper laundering or handling. All returned items will be inspected by the service department to determine the existence of a defect. We reserve the option to replace, repair, deny return, or issue credit. All shipping costs will be the responsibility of the purchaser.

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